Mx Store support

Frequently asked questions

Answers about computer, laptop, tablet and PlayStation repair

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Devices repaired
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Years of experience
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Customer satisfaction
Free diagnosis

Warranted repair

Parts and labour jobs leave with a written warranty.

Free diagnosis

Diagnosis is free. Paid work starts only after you approve.

Specialist technicians

Bench technicians with chip-level tools.

Original and A+ parts

Original or A+ parts matched to the device.

Is diagnosis free?

Yes. We inspect the device at no charge. Paid repair starts only after you approve a written quote.

Where is the workshop?

Perpa Trade Center, Sisli, B-Block Floor 9 No. 1364. Monday–Saturday 10:00–20:00.

Can I send a device by cargo?

Yes, from anywhere in Turkey. We confirm the quote on WhatsApp before paid work starts.

How long do repairs take?

Many screen, keyboard and controller jobs finish the same day when parts are in stock. Board work can take 1–3 working days.

Is there a warranty?

Yes. Completed jobs leave with a written parts and labour warranty. Coverage is stated on the handover form.

Do you repair PlayStation 5?

Yes. HDMI port, fan service and DualSense analog/Hall Effect/TMR work is done on the same bench.

Do you repair MacBooks?

Yes. Screens, batteries, keyboards, fans and logic-board work for Air, Pro, iMac and Mac mini.

What should I bring?

The device, charger if you have it, and a short note of the fault. No appointment is required for drop-off.